Services
The same team that built your equipment is the team that services it.
Engineering support, project management, commissioning, maintenance, and emergency response, delivered by Madinah-based specialists across the full lifecycle of TEPCO equipment. Most technical responses within 24 hours; on-site within 48 hours for emergencies anywhere in the Kingdom.
- 01Engineering
- 02Commissioning
- 03Maintenance
- 04Retrofit
Service portfolio
Four service categories. One Madinah-based team.
A complete lifecycle offering, from pre-purchase engineering through end-of-life modernization. Every service is delivered in-house by TEPCO engineers, never subcontracted.
- 01Pre-build
Engineering and design
When you are specifying equipment, sizing transformers, drawing single-line diagrams, and writing tenders. We help your engineering team make the right specification decisions before procurement.
Key services
- Specification support
- Load and short-circuit studies
- Protection coordination
- Tender response support
- BOQ development
Explore engineering services - 02Build
Project management and commissioning
When equipment ships from Madinah, arrives on site, gets installed, and goes live. We supervise the work, run the tests, and verify everything works as specified before handover.
Key services
- Project management
- Site supervision
- Factory acceptance testing
- Site acceptance testing
- IEC 61850 commissioning
Explore project services - 03Operate
Maintenance and aftersales
Once the equipment is in service. We provide preventive maintenance programmes, corrective response, parts supply, and 24-hour emergency assistance for the full operational life of the asset.
Key services
- Preventive maintenance contracts
- Corrective maintenance
- Spare parts supply
- Emergency call-out
- Asset management programmes
Explore maintenance services - 04Modernize
Retrofit and modernization
When the equipment is ageing, the protection scheme needs to evolve, or Vision 2030 mandates smart-grid upgrades. We retrofit existing TEPCO equipment without full replacement.
Key services
- Smart-grid retrofit
- Protection relay upgrades
- IEC 61850 migration
- Capacity expansion
- Life extension assessments
Explore retrofit services
01Engineering and design
Get it specified right the first time.
Before you sign a purchase order, get the equipment right. Our engineering office in Madinah supports consulting engineers, EPC contractors, and end-user technical teams across the specification, sizing, and tender phases of a project.
01
Specification support
For consulting engineers, EPC contractors, and end-user technical teams. We review project specifications against our product range, identify the right TEPCO product family and configuration for your application, and provide technical clarifications during the design phase.
Typical engagement
Single project · Pre-tender · Engineering office consultation
02
Load flow and short-circuit studies
Network analysis to determine the correct equipment rating, protection settings, and coordination requirements for your project. Output: documented load flow, short-circuit calculations, and protection setting recommendations.
Typical engagement
Project basis · Formal deliverable · ETAP / DIgSILENT software
03
Protection coordination studies
Selectivity studies across the protection hierarchy: primary, secondary, and distribution. Output: tripping curves, settings tables, and verification of selective tripping under fault conditions.
Typical engagement
Project basis · Coordination report · TEPCO engineering deliverable
04
Single-line diagram development
Detailed single-line diagrams to IEC and Saudi utility standards. Output: AutoCAD-compatible drawings ready for tender package or construction.
Typical engagement
Project basis · DWG and PDF deliverable
05
Tender response and BOQ support
For EPC contractors responding to client tenders. We help structure the electrical scope, develop the bill of quantities, and provide technical clarifications that strengthen the bid.
Typical engagement
Single tender · Pre-bid support · Engineering office consultation
02Project management and commissioning
From factory floor to first energization.
When equipment moves from Madinah to your site, we move with it. Dedicated project managers, customer-witnessed factory testing, and IEC-compliant site commissioning, all delivered in-house by TEPCO engineers.
01
Project management
A dedicated project manager for the duration of equipment delivery, installation, and commissioning. A single point of contact for the customer, the EPC, and the TEPCO factory.
Typical engagement
Project duration · Single point of contact · Weekly status reporting
02
Factory acceptance testing (FAT)
Customer-witnessed testing of equipment at the Madinah facility before shipment. Comprehensive functional, dielectric, and protection testing per IEC. We host customer engineering teams for FAT campaigns on major orders.
Typical engagement
Pre-shipment · Customer-witnessed · IEC-compliant test protocol
03
Site acceptance testing (SAT)
On-site testing after installation and before energization. Includes mechanical inspection, electrical checks, protection verification, and signoff against the FAT baseline.
Typical engagement
Post-install · Pre-energization · Documented test report
04
IEC 61850 commissioning
For smart-grid installations: protocol verification, SCL file deployment, GOOSE messaging configuration, and end-to-end communication testing. Specialist capability for SEC distribution automation projects and Vision 2030 megaproject substations.
Typical engagement
Post-install · IEC 61850 specialist · 1 to 4 weeks per substation
05
End-to-end protection testing
Injection testing of protection relays, verification of tripping logic, and signoff of protection coordination. Performed at SAT or as an independent verification engagement.
Typical engagement
Project basis · Documented test report · Compliance signoff
06
Customer training
Operator and maintenance team training on TEPCO equipment, delivered on-site or at the Madinah training facility. Covers safety, operations, diagnostics, and basic maintenance.
Typical engagement
Per customer · Half-day to multi-day programmes · Training certificate issued
03Maintenance and aftersales
Predictable maintenance. Unpredictable emergencies. Both covered.
Scheduled visits keep equipment reliable. Emergency response keeps operations running when something fails. Our Madinah team handles both, with local parts inventory, a 24/7 hotline, and the same engineers who built your equipment.
01
Preventive maintenance contracts
Scheduled maintenance programmes for installed TEPCO equipment. Annual, semi-annual, or quarterly visits per the equipment's maintenance schedule. Output: inspection report, condition assessment, and any corrective action recommendations.
Typical engagement
Multi-year contract · Scheduled visits · Documented reporting
02
Corrective maintenance
Diagnostic and repair services when equipment requires intervention. Madinah-based engineers dispatch to site, diagnose the issue, source parts from our local inventory or factory, and execute the repair.
Typical engagement
Per call-out · Time and materials · Diagnostic and repair
03
Spare parts supply
Genuine Schneider-certified spare parts for licensed products (BlokSeT, Prisma, PIX, PIX Easy), plus TEPCO-manufactured parts for the broader product range. Local inventory in Madinah for fast-moving items; critical parts on demand.
Typical engagement
Spot orders or call-off contracts · Madinah inventory · Schneider-certified parts
04
24-hour emergency response
EmergencyFor critical equipment failures and grid emergencies. Phone response within 1 hour; on-site within 48 hours anywhere in the Kingdom, and within 24 hours for projects in the Madinah, Riyadh, and Jeddah metropolitan areas.
Typical engagement
Emergency · 24/7 hotline · On-site dispatch
05
Asset management programmes
For utility customers and large industrial sites with multiple TEPCO installations. A centralized asset register, condition monitoring data, and predictive maintenance recommendations across the customer's full TEPCO inventory.
Typical engagement
Multi-year · Multi-site · Strategic asset management
04Retrofit and modernization
Modernize without replacing.
Vision 2030's grid modernization mandate does not require ripping out existing equipment. Most TEPCO assets can be retrofitted with smart-grid infrastructure, modern protection, and IEC 61850 communication, at a fraction of the cost of replacement.
01
Smart-grid retrofit
Add IEC 61850 protection, SCADA integration, and remote monitoring to existing TEPCO equipment. The most cost-effective path from legacy SCADA to modern automation.
Typical engagement
Per substation · Outage planning · 2 to 6 weeks deployment
02
Protection relay upgrades
Replace older electromechanical or first-generation digital relays with current-generation numerical protection. Improves selectivity, supports remote settings management, and extends asset life.
Typical engagement
Per substation · Outage required · 1 to 3 days per relay set
03
IEC 61850 migration
For installations running legacy SCADA protocols (Modbus, DNP3, IEC 60870-5-101). Architecture review, gateway specification, and a phased migration to IEC 61850.
Typical engagement
Phased programme · 6 to 18 months · Architecture and deployment
04
Capacity expansion
For LV switchboards and MV substations that have outgrown their original specification. Add cubicles, increase busbar rating, or expand capacity within the existing footprint where possible.
Typical engagement
Per substation · Outage required · 2 to 8 weeks per expansion
05
Life extension assessments
For equipment approaching end of service life. Engineering review, condition assessment, and a clear recommendation: continue, retrofit, or replace. Independent technical advisory.
Typical engagement
Single assessment · Engineering report · Lifecycle decision support
What we promise
Service commitments you can put in your procurement document.
- 24hoursResponse on technical inquiries
- Most RFQs, specification questions, and engineering inquiries receive a substantive response within one business day from our Madinah engineering office.
- 48hoursOn-site for emergencies
- For critical equipment failures, our engineers are on-site anywhere in the Kingdom within two days, and faster for projects in the Madinah, Riyadh, and Jeddah metropolitan areas.
- < 1hourEmergency phone response
- Our 24/7 emergency hotline guarantees phone response within one hour. The diagnostic conversation begins immediately; site dispatch follows as needed.
The team
Specialist Madinah-based engineers, not third-party contractors.
Every service on this page is delivered by TEPCO engineers based in our Madinah facility, not subcontracted to external service providers. The team includes high-voltage commissioning specialists, IEC 61850 systems engineers, protection and control engineers, and field service technicians. Many of our team members have been with TEPCO Group for over a decade. They know our equipment, they know Saudi project conditions, and they know how to keep critical infrastructure running.
What the team brings
- Engineering depth
- A multi-disciplinary team of electrical power engineers, protection and control specialists, IEC 61850 systems engineers, and commissioning specialists. Several members hold international certifications in protection coordination and substation automation.
- Local presence
- Based in Madinah, with sales and engineering support in Riyadh and Jeddah. Field engineers travel anywhere in the Kingdom, with rapid response for the central and western regions.
- Schneider-certified competencies
- Authorized service competencies for Schneider-licensed products. The team is trained on the same protocols and standards Schneider uses for its global service delivery.
- Long-tenure expertise
- Many engineers have been with TEPCO for ten years or more. They know the products from the inside; they have seen them designed, built, tested, and deployed.
Need engineering support, a maintenance quote, or emergency assistance?
Talk to our Madinah service team. Most technical responses come back within 24 hours. Emergencies receive a phone response within 1 hour, 24/7.