Privacy notice

TEPCO KSA is the controller of the personal data collected through tepco-ksa.com. We manufacture medium and low voltage electrical distribution equipment from our facility in Madinah, Kingdom of Saudi Arabia, and this notice covers the data we handle when you visit the site, contact us, or submit an enquiry, RFQ, or job application.

In this notice, personal data means any information that identifies you or could reasonably be linked to you, such as your name, work email, telephone number, and the details of your enquiry.

We collect the data you give us directly through our forms: your name, organisation, role, work email, and telephone number, together with the content of your enquiry, including the project, products, specifications, and single line diagrams you choose to share for a request for quotation.

When you apply for a role, we also collect the information in your application and CV. When you browse the site, we collect limited technical data, such as your device type, approximate location, and pages viewed, through cookies and similar technologies, as described in our cookie policy.

We use your personal data to respond to your enquiry, prepare technical proposals and quotations, process and evaluate requests for quotation, assess job applications, and keep a record of our dealings with you for procurement and tender files.

We also use limited, aggregated usage data to keep the site secure, measure how it performs, and improve the information we publish. We do not use your data for automated decision making that produces a legal or similarly significant effect on you, and we do not sell your personal data.

Under the Personal Data Protection Law of the Kingdom of Saudi Arabia, we process your personal data on one or more of the following bases: your consent, where you have given it; the steps needed to enter into or perform a contract with you or your organisation, such as preparing a proposal you requested; our legitimate interests in operating and securing the site and responding to business enquiries; and compliance with a legal or regulatory obligation.

Where we rely on your consent, you may withdraw it at any time, which does not affect the lawfulness of processing carried out before the withdrawal.

We share your personal data only where it is necessary: with service providers who process data on our behalf under written agreements, such as hosting, email, and analytics providers; with our partners and licensors where a proposal or project requires it; and with authorities, regulators, or courts where the law requires disclosure.

Any provider acting on our behalf is bound to process your data only on our instructions and to protect it to the standard required by the PDPL.

We store and process personal data within the Kingdom of Saudi Arabia wherever practicable. Where a service provider processes data outside the Kingdom, we transfer it only in line with the PDPL and its implementing regulations, and we put appropriate safeguards in place to protect it.

We keep your personal data only for as long as the purpose requires. Enquiry and RFQ records are retained for the duration of our discussions and for the period we are required to keep procurement and tender records; recruitment data is retained for the recruitment process and a limited period afterwards unless you ask us to keep it on file.

When data is no longer needed, we securely delete or anonymise it.

We apply technical and organisational measures appropriate to the sensitivity of the data, including access controls, encryption in transit, and staff confidentiality obligations. No method of transmission or storage is completely secure, but we work to protect your data against unauthorised access, loss, or misuse, and to restore it in the event of an incident.

Subject to the conditions in the law, the Personal Data Protection Law gives you the right to be informed of how your data is processed, to access your data and obtain a copy of it, to request the correction of inaccurate or incomplete data, and to request the destruction of your data where it is no longer needed.

Where we rely on your consent, you also have the right to withdraw it. To exercise any of these rights, contact our privacy team using the details below; we may need to verify your identity before we act on a request.

We use a small number of cookies and similar technologies to keep the site working, remember your language preference, and understand how the site is used. You can manage non-essential cookies through the consent banner shown on your first visit. Our cookie policy explains each category and how to change your choice.

This site is intended for industrial and professional audiences and is not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

We may update this notice from time to time to reflect changes in our operations, the services we use, or the law. The effective date above shows when the current version took effect. Where a change is significant, we will take reasonable steps to highlight it. Please review this notice periodically.